The HITL Experience

Tools built for the humans behind the front desk.

The dashboard your team lives in — designed to make the AI feel like a well-trained coworker, not a black box.

Explore the Staff Dashboard Book a Technical Consultation

Live Call Center· 4 active

Marcus ChenAI

Reschedule · 01:42

Elena OrtizAI

New patient intake · 03:11

Sam WhitakerHuman

Prescription question · 00:48

Priya RaoAI

Directions & hours · 00:22

Selected: Marcus Chen · Booking follow-up

I can book you Tuesday at 10:15 AM with Dr. Patel.

Patient

I've had sharp chest pain since last night.

Clinical keyword: "chest pain" — recommend transfer to Triage.

Live monitoring

Every active call, one glance away.

Front-desk staff see live transcripts of every AI conversation. If a patient needs human empathy, one click drops them into the call — the AI announces the handoff warmly and steps back.

Real-time transcript with sentiment cues
One-click 'Take this call' intervention
Silent listen-in for coaching and QA

Two medical staff members reviewing calls together

Low-code routing

Rules your clinic manager can actually edit.

Visual workflow builder — no engineers required. Change escalation rules the same afternoon you decide to change them.

When

keyword contains 'pain' OR 'bleeding'

Then

Route → Triage Nurse

When

intent = reschedule AND provider = Dr. Patel

Then

AI books directly · notify staff

When

sentiment < -0.5 (upset)

Then

Warm transfer → Front Desk Lead

When

after_hours AND urgency = high

Then

Route → On-call line

Handoffs

Handoffs that arrive with full context.

Contextual handoffs

The staff screen pops open with a summary of what the AI already gathered.

EHR on arrival

Patient chart, last visit, and current meds — pre-loaded before you say hello.

Safe escalation

Clinical keywords, distress detection, and after-hours rules — all built in.