Technology that empowers the people who care for patients.
24SevenLabs was founded by clinicians, engineers, and front-desk veterans who watched "AI replacement" pitches wash over hospitals — and saw the harm they caused. We build the opposite: AI that gives your staff back their day.
Keep the humans in the loop — always.
Front desks are the emotional gateway to care. Automating them fully strips away the empathy patients call for. Our HITL platform routes routine work to AI and hands anything human — pain, distress, complex questions — back to your team, with full context.
Four principles behind every workflow we ship.
Empathy first
Any call that needs a human gets one — always, without friction.
Privacy by design
PHI never leaves your compliance boundary. Local LLM stack, BAA-backed.
Clinician-led
Every workflow is co-designed with the nurses and staff who use it.
Augment, not replace
We measure success in staff retention and patient satisfaction, not deflection.
From ER whiteboard to 400+ practices.
- 2023
Founded in a triage room
Two ER nurses and an ML engineer sketched the first handoff protocol on a whiteboard.
- 2024
First pilot: Riverside Family Medicine
Reduced routine call load by 61% in the first quarter — with zero missed clinical escalations.
- 2025
SOC 2 Type II + BAA-ready
Rolled out to 120 practices with a dedicated compliance and clinical safety team.
- 2026
Health-system scale
Serving 400+ practices and multiple hospital front desks across the US.